Questions & Answers

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How do I place an order on the online store?

To place an order, simply follow these steps:

  1. Browse the online store and select the items you wish to purchase.
  2. Add the items to your shopping cart.
  3. Click on the cart icon to review your selections and proceed to checkout.
  4. Provide your shipping information, choose your preferred payment method, and complete the order by confirming your payment. You’ll receive an order confirmation email once your purchase is successful.

Can I cancel or modify an order after it's been placed?

Once an order has been placed, it may not be possible to modify it directly on the website. However, you can contact our customer support as soon as possible to request changes or cancellations. The ability to make changes depends on the order’s status and our policies, so it’s best to reach out promptly.

Is it safe to shop on your website?

Yes, it’s safe to shop on our website. We prioritize the security and protection of your personal and financial information. Our website uses secure, encrypted connections for payment processing, and we follow industry-standard security practices to safeguard your data.

How can I track the status of my order?

You can track your order by logging into your account on our website and accessing the order history section. Additionally, we’ll send you email updates throughout the order processing and delivery stages. These emails will often include tracking information so you can monitor your order’s progress.

Do you offer international shipping?

Yes, we do offer international shipping to select countries. During the checkout process, you can enter your international shipping address, and the website will display the available shipping options and associated costs for your location.

How long do I have to return an order?

We aim to restock items that are currently marked as “out of stock,” but availability can depend on a variety of factors. Here’s what you can generally expect:

Regular Restocking: For popular items and essential products, we often have a regular restocking schedule. These items are typically restocked as soon as new inventory becomes available. We recommend checking the product page for estimated restocking dates or signing up for email notifications to be alerted when the item is back in stock.

Limited Availability Items: Some items may have limited availability due to their uniqueness or seasonal nature. For these products, restocking may be less frequent, and it’s a good idea to act quickly when they become available.

Discontinued or End-of-Life Products: Occasionally, items may be marked as “out of stock” because they have been discontinued or are at the end of their product life cycle. In such cases, these items may not be restocked.

Supply Chain and External Factors: Availability can be affected by external factors such as supply chain disruptions, global events, or manufacturer delays. These factors can impact restocking timelines.

Customer Demand: Restocking decisions can also be influenced by customer demand and feedback. If an item is highly requested, we may prioritize restocking it.


What payment methods do you accept for online purchases?

We offer a variety of payment methods to make your online shopping experience convenient. These include major credit and debit cards such as Visa, MasterCard, American Express, as well as digital wallet options like PayPal, Apple Pay, and Google Pay. You can select your preferred payment method during the checkout process.

Is it safe to enter my credit card information on your website?

Yes, it is safe to enter your credit card information on our website. We prioritize the security of your data and use industry-standard encryption protocols to protect your personal and financial information. Our secure checkout process ensures that your payment details are kept confidential and protected from unauthorized access.

Do you store my credit card information after the purchase is complete?

No, we do not store your credit card information after the purchase is complete. We follow strict security protocols and do not retain sensitive payment details. Your card information is processed securely during the transaction, but it is not stored on our servers, adding an extra layer of protection to your data.

Can I use multiple payment methods for a single order?

Typically, our system allows for a single payment method per order. If you wish to split the payment between multiple methods, you may need to create separate orders for each payment method or contact our customer support for assistance. Please note that this may not be available for all orders or regions.

What should I do if my payment is declined or not going through?

If your payment is declined or not going through, there are a few steps you can take:

Double-check that you’ve entered the correct payment information, including card number, expiration date, and CVV code.
Ensure that your card is authorized for online transactions and has sufficient funds available.
Contact your bank or card issuer to confirm that there are no restrictions or issues on their end.
Try using an alternative payment method or card.
If you continue to experience payment issues, please contact our customer support for further assistance.

Can I get a receipt for my purchase?

Yes, you will receive an order confirmation email that serves as a receipt for your purchase. This email will include details of your order, the items you’ve purchased, the total amount paid, and any applicable taxes or fees. You can retain this email for your records.


Delivery charges for orders from the Online Shop?

To determine the exact delivery charge for your order, you can add the items you wish to purchase to your shopping cart and proceed to the checkout. During the checkout process, the website will calculate and display the delivery charges based on your specific order and shipping information. This allows you to see the costs before finalizing your purchase.

How long will delivery take?

To get a more accurate estimate of your delivery time, you can usually find this information during the checkout process. The online shop should provide an estimated delivery date based on your location and chosen shipping method. Additionally, you may receive tracking information once your order ships, which allows you to monitor its progress and get a better idea of when to expect delivery.

What exactly happens after ordering?

After placing an order on an online store, several steps typically occur in the order fulfillment process. Here’s what happens after ordering:

Order Confirmation: As soon as you complete the online purchase, you should receive an order confirmation email. This email serves as a receipt and includes details such as your order number, a list of the items you’ve purchased, the total cost, and your shipping address. Review this email to ensure all the information is correct.

Order Processing: The online shop’s team begins processing your order. This involves verifying your payment, checking the availability of the items you’ve ordered, and preparing the items for shipment. The order processing time can vary based on the shop’s policies and the complexity of your order.

Packing: Once your order has been processed, the items are carefully packed and prepared for shipping. This includes securing the products in appropriate packaging and labeling the packages with shipping information.

Shipping: The packages are handed over to the chosen shipping carrier or courier service. You may receive a shipping confirmation email that includes a tracking number. This allows you to monitor the progress of your shipment and get an estimated delivery date.

Delivery: The shipping carrier takes care of the delivery. The time it takes for your order to reach you depends on the chosen shipping method, your location, and other factors, as previously discussed.

Receipt and Inspection: Once your order is delivered, it’s important to inspect the items to ensure they arrived in good condition and match what you ordered. If there are any issues, contact the online shop’s customer support.

Feedback and Reviews: Many online shops may request feedback or reviews from customers to improve their services. You can provide feedback based on your experience with the ordering and delivery process.

Can I cancel or modify my order after it's been placed?

If you need to cancel or modify your order, please contact our customer support as soon as possible. The ability to make changes or cancel your order depends on its status and our policies.

How long does it take to process a return and receive a refund?

The processing time for returns and refunds can vary. After we receive the returned items, it may take a few business days to inspect and process the return. The time it takes for the refund to appear in your account can depend on your payment method and financial institution.

Can I return items purchased online to a physical store location?

In some cases, you may be able to return online purchases to one of our physical store locations. However, this policy can vary, so we recommend contacting the store or checking our website for information on in-store returns.

Can I track the status of my order or return?

If you receive a damaged or defective item, please contact our customer support immediately. We will assist you in processing a return or exchange and ensuring you receive a replacement or a refund for the faulty item.